Frequently Asked Questions
Everything you need to know about your Loco Sportswear experience.
What is the standard shipping timeframe for orders?
We aim to process all orders within 1-2 business days. Standard shipping within Australia typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
Can I customize team uniforms or bulk orders?
Absolutely. Loco Sportswear specializes in custom team apparel. Please contact our sales team via the 'Custom Orders' page to discuss design options, fabric selections, and bulk pricing.
What is your return policy for high-performance gear?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that custom-printed or personalized jerseys are final sale and cannot be returned unless there is a manufacturing defect.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. Since our high-performance gear is designed for an athletic fit, we recommend measuring a similar garment you own or sizing up if you prefer a looser feel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna for eligible customers.
How should I care for my Loco Sportswear garments?
To maintain the integrity of moisture-wicking fabrics and prints, we recommend a cold machine wash on a gentle cycle, avoiding fabric softeners, and hanging to dry in the shade. Do not iron directly over logos.